Objective:
The objective of this lesson is for learners to understand and implement the balance between methodical approaches and creative techniques within interpersonal skills. By the end of this lesson, participants will be able to apply a structured yet flexible approach to communication, problem-solving, and relationship-building in both personal and professional contexts.
Comprehensive Content Overview:
Interpersonal skills are the behaviors and tactics a person uses to interact with others effectively. In the workplace, these are often referred to as “people skills” and include a range of abilities from communication and listening to attitude and deportment.
- Communication Skills: Articulate ideas clearly, listen actively, and engage in meaningful conversations..
- Emotional Intelligence: Understand and manage your emotions and those of others..
- Conflict Resolution: Address disagreements and find mutually beneficial resolutions..
- Teamwork: Collaborate effectively with others to achieve a common goal..
- Empathy: Understand and share the feelings of another..
In-depth Explanations with Actionable Insights:
Communication Skills: To improve communication, practice active listening by summarizing what the other person says and asking clarifying questions. During a conversation, maintain eye contact and use open body language to show engagement.
Example: In a team meeting, when a colleague is presenting an idea, nod in acknowledgement, take notes, and ask questions like, “Can you elaborate on how this will impact our current workflow?”
Emotional Intelligence: Keep a journal to reflect ...
