Objective:
The objective of this lesson is to equip adult learners with the knowledge and practical skills to effectively engage in empathetic listening. By exploring the balance between the methodical and creative aspects of empathetic listening skills, learners will be able to apply these skills in both personal and professional contexts, leading to more meaningful interactions and stronger relationships.
Comprehensive Content Overview:
Empathetic listening is the process of listening to others in a way that demonstrates understanding and empathy. It involves not only hearing the words that another person is saying but also understanding the emotions and intentions behind those words. This skill is crucial in building trust, resolving conflicts, and improving communication in any setting.
In-depth Explanations with Actionable Insights:
- Active Listening: This is the foundational aspect of empathetic listening. It involves giving full attention to the speaker, avoiding interruptions, and providing non-verbal cues that you are engaged. For example, nodding and maintaining eye contact signal to the speaker that you are focused on what they are saying..
- Reflecting and Paraphrasing: After the speaker has finished a point, reflect back what you have heard in your own words. This demonstrates that you are processing the information and provides an opportunity for clarification. An example might be, “So what I’m hearing is that you feel overwhelmed ...
