Objective:
The objective of this lesson is to equip adult learners with the essential conflict resolution skills necessary to effectively navigate and resolve disputes in both personal and professional contexts. By exploring the balance between the methodical (science) and creative (art) aspects of these skills, participants will learn how to approach conflict resolution in a structured yet flexible manner, applying strategies that are both evidence-based and adaptable to the unique dynamics of each situation.
Comprehensive Content Overview:
Conflict Resolution skills encompass a range of techniques and approaches used to manage and resolve disputes between parties. At the heart of these skills lies the ability to understand the interests and needs of all parties involved, communicate effectively, and collaboratively reach a solution that is acceptable to everyone.
- Active Listening: Fully concentrating on the speaker, understanding their message, providing feedback, and withholding judgment..
- Emotional Intelligence: Being aware of, controlling, and expressing one’s emotions healthily, and handling interpersonal relationships judiciously and empathetically..
- Problem-Solving: Identifying the root cause of the conflict and generating options for a mutually beneficial resolution..
- Mediation: Using a neutral third party to facilitate a resolution between disputing parties..
- Negotiation: Discussing to reach an agreement or compromise..
In-depth Explanations with Actionable Insights:
Active Listening: Active listening involves not only hearing the words another person is saying but also understanding the complete ...
