Objective:
The learning objective of this lesson is to enable participants to translate the theoretical knowledge of communication skills into practical, actionable steps that can be applied in the workplace. By the end of this lesson, learners will be equipped with the tools necessary to effectively communicate with colleagues, manage workplace relationships, and navigate complex conversations with confidence and clarity.
Comprehensive Content Overview:
Workplace communication is a broad term that encompasses various forms of interaction among colleagues, including verbal, nonverbal, written, and digital communication. Effective communication in the workplace is essential for collaboration, problem-solving, decision-making, and maintaining professional relationships. In this lesson, we will explore actionable strategies for each communication mode, focusing on clarity, empathy, and efficiency.
In-depth Explanations with Actionable Insights:
Verbal Communication: Clear and concise verbal communication is vital. To enhance this, use the “I” statement technique to express opinions without causing defensiveness. For instance, instead of saying, “You didn’t complete the project on time,” try “I noticed the project wasn’t completed by the deadline, can we discuss what happened?” This shift in language fosters a collaborative environment.
Nonverbal Communication: Pay close attention to your body language. For example, maintaining eye contact shows confidence and interest. Practice mirroring the body language of others to build rapport. If a colleague leans in during a conversation, ...
