Objective:
The objective of this lesson is to provide adult learners with advanced techniques in people skills. Specifically, the lesson will focus on sophisticated methods of communication, negotiation, conflict resolution, and relationship-building that are nuanced and applicable in a variety of real-world professional and personal scenarios. By the end of this lesson, learners should be able to understand and apply these advanced techniques to enhance their interpersonal interactions.
Comprehensive Content Overview:
People skills, often referred to as ‘soft skills,’ are the interpersonal attributes you need to succeed in the workplace. They are how you interact with colleagues, resolve conflicts, manage teamwork, and contribute to a positive work environment. This lesson will cover advanced communication strategies, high-stakes negotiation tactics, conflict resolution frameworks, and relationship management techniques.
In-depth Explanations with Actionable Insights:
Advanced Communication Strategies: Effective communication goes beyond the basics of listening and speaking. It involves understanding non-verbal cues, emotional intelligence, and the art of persuasion.
- Non-verbal Communication: Pay attention to body language, eye contact, and tone of voice. For example, mirroring the body language of the person you’re speaking with can create a sense of rapport..
- Emotional Intelligence: Be aware of your own emotions and those of others. Practice empathy by acknowledging others’ feelings and perspectives in conversations..
- Art of Persuasion: Use storytelling to connect with your audience ...
