Objective:
The objective of this lesson is to equip adult learners with advanced techniques in people management skills, emphasizing the application of sophisticated and nuanced methods. By the end of this lesson, learners should be able to effectively manage and lead diverse teams, navigate complex interpersonal dynamics, and drive organizational success through strategic people management.
Comprehensive Content Overview:
Effective people management involves several advanced techniques that can be utilized to enhance team performance and foster a positive work environment. This lesson will cover the following aspects:
- Emotional Intelligence and Its Role in People Management.
- Advanced Communication Strategies.
- Conflict Resolution and Negotiation.
- Motivation and Employee Engagement.
- Performance Management and Feedback.
- Decision Making and Delegation.
- Change Management and Resilience.
In-depth Explanations with Actionable Insights:
Emotional Intelligence and Its Role in People Management
Emotional Intelligence (EI) refers to the ability to understand and manage your own emotions, as well as those of others. In people management, EI is critical for creating a collaborative team environment.
Actionable Insight: To improve EI, managers can practice active listening during team meetings. This means fully concentrating on the speaker, understanding their message, responding appropriately, and remembering the conversation.
Advanced Communication Strategies
Effective communication goes beyond just sharing information; it’s about ensuring that the message is received and understood.
Actionable Insight: Managers should use the ‘reflective listening’ technique, where they paraphrase what an employee has ...
