Objective:
The objective of this lesson is to empower adult learners with advanced techniques in effective communication skills by exploring sophisticated and nuanced methods of skill application. The focus will be on practical application in professional and personal contexts, aiming to enhance clarity, empathy, and efficiency in various communication scenarios.
Comprehensive Content Overview:
Effective communication is multifaceted, involving verbal, non-verbal, written, and digital components. At an advanced level, it’s not just about what is communicated but how it’s delivered and perceived. We’ll delve into high-level concepts such as emotional intelligence in communication, active listening, precision in language, persuasive techniques, conflict resolution, and adapting communication to different audiences.
In-depth Explanations with Actionable Insights:
Emotional Intelligence in Communication: Emotional intelligence (EI) is the ability to understand and manage your emotions and those of others. In communication, high EI can lead to more empathetic interactions and better conflict management.
Actionable Insight: Practice active emotional listening by responding to the emotions behind words, not just the content. For example, if a colleague is frustrated, acknowledge the frustration (“I can see this is really frustrating for you”) before addressing the content of their speech.
Active Listening: This involves fully concentrating on the speaker, understanding their message, responding thoughtfully, and remembering what was said.
Actionable Insight: During a conversation, summarize what the speaker has ...
