Objective:
The objective of this lesson is to empower adult learners with the capacity to effectively apply ‘Seek First To Understand’ skills across diverse cultural and global contexts. By the end of this lesson, participants should be able to identify and adapt to cultural nuances, communicate effectively with individuals from different backgrounds, and apply empathy and active listening to foster understanding and collaboration in a multi-cultural environment.
Comprehensive Content Overview:
‘Seek First To Understand’ is an interpersonal skill that emphasizes the importance of listening and understanding others before being understood. In a global context, this skill is crucial due to the variety of cultural norms, communication styles, and values. We will explore the following aspects:
– Empathic Listening – Cultural Intelligence – Nonverbal Communication – Questioning Techniques – Psychological Safety
In-depth Explanations with Actionable Insights:
Empathic Listening: This requires tuning into the speaker’s emotions and understanding their perspective without judgment. For instance, when communicating with a Japanese colleague who may use indirect language, it’s important to pay attention to what isn’t being said explicitly and to the tone used.
Cultural Intelligence: Develop an awareness of your own cultural assumptions and biases. Learn about the cultural backgrounds of your colleagues. For example, read about collectivist cultures, like China, where group harmony is prioritized over individual expression.
Nonverbal Communication: Nonverbal cues can vary significantly ...
