Objective:
The primary aim of this lesson is to explore the administrative assistant skills necessary in a global context. It will examine the application and variation of these skills across different cultures, focusing on the adaptation required for effective international communication, management, and organizational practices. Learners will gain insights into how to navigate cultural nuances and apply administrative skills in a variety of global settings.
Comprehensive Content Overview:
Administrative assistant skills encompass a broad range of competencies, from communication and organizational abilities to technical and intercultural skills. In a global context, these skills must be adapted to fit diverse cultural expectations and business practices. We will delve into key areas including communication etiquette, scheduling across time zones, understanding of local business practices, and cultural sensitivity in administration.
In-depth Explanations with Actionable Insights:
- Communication Etiquette: Administrative assistants must be adept at adapting their communication style to the cultural norms of their counterparts. For example, in Japan, formal language and titles are crucial, while in Australia, a more casual approach may be acceptable.
Culture
Greeting
Follow-up
Japanese
Use of honorifics (e.g., “San”)
Formal email with honorifics
Australian
First name basis greeting
Informal email, often starting with “Hi [First Name]”
.
- Scheduling Across Time Zones: When coordinating meetings across different countries, understanding time zones is essential. Tools like Time Zone Converter can be invaluable for this purpose. Location Local Time Equivalent Time ...
