Objective:
The objective of this lesson is to equip learners with the necessary skills to adapt and evolve their ‘People’ skills in response to changing social trends, workplace dynamics, and technological advancements. By the end of this lesson, participants should be able to identify key changes in their environment, understand how these changes impact interpersonal interactions, and apply updated people skills to improve communication, collaboration, and leadership in varied and evolving contexts.
Comprehensive Content Overview:
‘People’ skills, commonly known as soft skills, are the interpersonal attributes you need to succeed in the workplace. They are how you interact with colleagues, solve problems, and manage work. This section provides an overview of these skills, including communication, empathy, adaptability, problem-solving, and leadership, with a focus on how to modify these skills to keep pace with a changing environment.
In-depth Explanations with Actionable Insights:
Communication: Effective communication now involves understanding digital etiquette and harnessing platforms like Slack, Zoom, or Microsoft Teams. For example, adapt your email writing to be concise, as attention spans are shorter in a digital context. Use bullet points to highlight key information. When video conferencing, ensure you’re familiar with functions like mute, screen sharing, and chat to maintain professionalism.
Empathy: With remote work and digital communication, picking up on non-verbal cues can be challenging. Adapt ...
