Objective:
The objective of this lesson is to equip adult learners with advanced listening skills that are adaptable to changing environments, trends, and conditions. By the end of this lesson, participants will understand how to refine their listening abilities to be more effective communicators in their personal and professional lives, especially as new technologies and social dynamics emerge.
Comprehensive Content Overview:
Listening is a critical soft skill that involves more than just hearing words; it encompasses understanding and interpreting the message, providing feedback, and using the information for effective communication. To adapt listening skills in a dynamic environment, one must consider the following aspects:
- Active Listening.
- Critical Listening.
- Empathetic Listening.
- Global Listening.
- Technological Adaptability in Listening.
In-depth Explanations with Actionable Insights:
Active Listening: This requires full attention to the speaker, including non-verbal cues such as body language. To practice active listening:
For example, during a meeting, if a colleague expresses concern about a deadline, respond with, “It sounds like you’re worried we won’t meet the deadline because of the current project roadblocks. Is that correct?”
Critical Listening: This type of listening involves analyzing and evaluating the content of the message. To develop critical listening skills:
