Lesson 5: The Art and Science of Upward Communication Skills

communication skills
Communication Skills


The objective of this lesson is to equip learners with the knowledge and practical skills necessary to master ‘Upward Communication’ within a professional environment. By exploring the balance between methodical and creative aspects, learners will be able to communicate effectively with superiors, advocate for their ideas, and contribute to organizational success. The goal is for learners to leave this lesson with a clear understanding of how to craft messages that are both strategically sound and engaging, ensuring their voices are heard and valued in the workplace.

Comprehensive Content Overview:

Smart Life Skills

‘Upward Communication’ refers to the process of information flow from the lower levels of a hierarchy to the upper levels. This is crucial in any organization as it involves providing feedback, reporting on progress, raising concerns, and offering suggestions. The science of upward communication lies in understanding organizational structures and choosing appropriate channels and methods. The art is in tailoring the message to engage and persuade senior management effectively.

  • Structural Understanding: Knowing who to communicate with and how the hierarchy functions..
  • Message Crafting: Developing clear, concise, and compelling messages..
  • Channel Selection: Choosing the right medium for the message (e.g., email, reports, presentations)..
  • Feedback Loop: Establishing mechanisms for response and dialogue..
  • Creative Engagement: Using storytelling and visualization to make messages memorable..

In-depth Explanations with Actionable Insights:

Structural Understanding: Identify the decision-makers ...

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