Objective:
The objective of this lesson is to equip adult learners with the ability to effectively balance the methodical and creative aspects of communication and interpersonal skills in both personal and professional settings. By the end of this lesson, learners will understand how to apply structured communication techniques while also harnessing their creativity to build stronger relationships, resolve conflicts, and convey messages more effectively.
Comprehensive Content Overview:
Communication and interpersonal skills are the bedrock of successful interactions in the workplace and in personal life. These skills encompass a wide range of abilities, from active listening and clear articulation to empathy and conflict resolution. Balancing the science of structured communication strategies with the art of creative expression is critical for adapting to various situations and audiences.
In-depth Explanations with Actionable Insights:
- Active Listening: More than just hearing, active listening involves fully concentrating on the speaker, understanding their message, responding appropriately, and remembering the information. Practice by summarizing what the speaker said and asking follow-up questions to demonstrate understanding..
- Non-Verbal Communication: Non-verbal cues, such as body language, eye contact, and tone of voice, often communicate more than words. For instance, maintain eye contact to show engagement, or mirror the speaker’s body language to build rapport..
- Empathy: Empathy requires you to put yourself in another’s shoes. When a colleague expresses ...
